Strategic Planning: From Chapter to Independent Nonprofit

2016 Provided strategic planning services for the dis-affiliation of nonprofit organization that was a chapter of a national organization to an independent regional nonprofit. Services included crafting an independent vision, mission, values and strategies as well as...

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Transforming Patient Education

This three-phased implementation study of an in-room patient education system is part of a larger effort underway at a large hospital system to empower patients to become active participants in their treatment, recovery and on-going health and wellness practices. Ethnoworks designed and conducted a two-phase qualitative evaluation of the system

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Wayfinding (with Point Forward)

One large hospital system developed and piloted a wayfinding mobile app that assisted patients from their point of entry (parking lot, bus stop, valet) to their appointment.

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Firefly (with Point Forward)

This project was undertaken to test the viability of Firefly, an equipment location system, in the Emergency Department of a large hospital system. We conducted baseline and post-implementation ethnographic assessments.  

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Revisioning the San Francisco Korean Center

A query into the current state of Korean America in the San Francisco Bay Area was undertaken so that a leading Korean American community center could realign its programs and services to become relevant to its constituency.

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